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                                                                                                                                                                          澳门威尼斯人网站:【爱生活 暖心春】付千元定金赴年夜饭吃“闭门羹” 沪上...

                                                                                                                                                                          2019-02-10 16:45 东莞市资讯站

                                                                                                                                                                            东方网记者程琦2月10日报道:猪年春节长假即将结束,东方网记者刚刚从上海市市场监管局获悉,长假期间,该局共接到投诉举报1449件,其中投诉1211件、举报237件,同比增长12%,解答咨询718件。从投诉类别看,餐饮住宿、食品、交通运输、服装鞋帽、文化娱乐和体育等投诉量居前。

                                                                                                                                                                            餐饮住宿投诉量居首,主要涉及经营者失信失约等问题

                                                                                                                                                                            长假期间,涉及餐饮住宿投诉334件,其中餐饮食品投诉175件、餐饮服务投诉63件、住宿服务投诉96件。主要反映经营者失信失约、餐饮食品及服务品质不佳、餐饮店控烟不力、住宿预订服务纠纷等。如陈某称在某小吃店购买蟹粉生煎,经营者提供的却是普通生煎。黄某称在线订购一份价值40元快餐,经营者延迟一天仍未送达。蔡某称预订江西某假日酒店,入住后发现屋内有老鼠。徐某称预订泰国某酒店并付费10500元,入住后发现非经营者承诺的“豪华别墅”房型。

                                                                                                                                                                            食品、服装鞋帽等投诉较集中,主要反映产品质量瑕疵及价格收费等方面问题

                                                                                                                                                                            长假期间,涉及食品投诉125件,主要反映食品误导价格标示、涉嫌“低标高结”、含异物、短斤少两等。如王某称在某超市购买金针菜,标价158元/斤,但经营者实际按179元/斤收费。汤某称在线订购汉堡时被重复收费,要求经营者退费却无果。王某称在某店订购一款价值399元的18吋蛋糕,收到的却是一款15吋蛋糕。涉及服装鞋帽投诉92件,主要反映产品质量瑕疵、虚假折扣、质价不符等。如蔡某称在某购物中心订购一款价值1640元的羽绒服,收货后发现袖口处有明显修补痕迹。

                                                                                                                                                                            交通运输、文娱体育等投诉有所增长

                                                                                                                                                                            长假期间,涉及交通运输、文化娱乐体育投诉分别为95件、84件,同比分别增长64%和56%。主要反映客运票务订购及服务争议、假日观影观剧和健身游乐纠纷等。如张某称购买1张汉口至金寨火车票,因该票已临近发车时点,要求改签却被搪塞。纽某称在某网站预订上海飞东京航班的接机服务,但未如约提供服务。吴某称某影城在放映电影时强行植入广告,影响观众正常观影。

                                                                                                                                                                            年夜饭消费投诉有所升温

                                                                                                                                                                            长假期间,涉及年夜饭消费投诉15件,同比有所升温,主要反映年夜饭订购配送、押金退还、酒楼关门及店家卫生和控烟等方面问题。如王某称其订购的年夜饭半成品套餐与广告不符,与经营者交涉却遭推脱。李某称去年11月在某酒楼预订一桌年夜饭,并付定金1000元,除夕赴餐时发现其已关门。全某称在某酒店食用年夜饭,未如约退还押金200元。

                                                                                                                                                                            此外,还涉及电梯年检过期、住宅小区和公共停车场涉嫌超标准收费和未公示收费标准、以及产品包装标注专利号等方面问题。

                                                                                                                                                                            记者了解到,目前,上述投诉举报已转至各区市场监管局和消保委协调处理。